Privacy Policy

Knight Systems respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information we collect

We may collect:

• Your name, business name, email address and phone number
• Subscription and billing information
• Information you provide during onboarding or support
• Customer names and phone numbers uploaded for review requests
• Message delivery, response and review-status information
• Website information such as your IP address, device type and activity
• Tracked review links: when someone taps a Knight Systems review link, NFC card or QR code, we record the time, the device type, the approximate location (city and country) and a shortened, hashed form of the IP address, so the business can see how its link is being used. This does not identify the person

Payment information may be processed directly by our payment provider. We do not normally receive or store your full card details.

WhatsApp access

To provide the service, Knight Systems may connect to either a standard WhatsApp account or a WhatsApp Business account using the linked-device feature or compatible connection software.

This connection may give Knight Systems access to contacts and conversations available through the connected account. We only use this access to operate, support and improve the review-request service, and we do not sell conversation or contact data.

Clients who do not want to connect their main WhatsApp account may connect a separate number that they control, do not regularly use, and are comfortable allowing Knight Systems to access.

How we use information

We may use information to:

• Set up and operate the review-request system
• Send personalised review requests and follow-ups
• Process replies and opt-out requests
• Track message delivery and campaign performance
• Improve message wording, timing and performance
• Provide support and fix technical issues
• Manage subscriptions and payments
• Prevent fraud, misuse and security problems
• Meet legal obligations

We do not sell or rent personal information.

Customer information

Clients are responsible for ensuring they have permission or another lawful reason to provide customer contact information and contact those customers through WhatsApp.

Clients should only upload information reasonably needed for the review-request service.

Sharing information

We may share information with service providers needed to operate Knight Systems, including:

• WhatsApp and Meta
• Automation and customer-management platforms
• Hosting and database providers
• Google services
• Payment providers
• Analytics and support tools

These providers may process information under their own privacy policies and terms.

We may also disclose information when required by law or when reasonably necessary to prevent fraud, misuse or security threats.

Data retention and deletion

We keep information only for as long as reasonably needed to provide the service, maintain records, prevent misuse and resolve disputes.

After a client stops using Knight Systems, they may request deletion of their uploaded contacts, customer database and stored campaign information.

We aim to complete verified deletion requests within 30 days. Some limited information may be kept where required for billing, legal, security or dispute-resolution purposes.

Deleting information from Knight Systems does not remove messages already delivered through WhatsApp, reviews published on Google, or information stored independently by third-party platforms.

Data security

We take reasonable steps to protect information against unauthorised access, loss and misuse.

However, no online system or third-party platform can be guaranteed to be completely secure. Clients are also responsible for protecting their phones, WhatsApp accounts and login information.

Your rights

You may contact us to request:

• Access to information we hold about you
• Correction of inaccurate information
• Deletion of eligible information
• Disconnection of your WhatsApp account
• Withdrawal of consent where applicable

We may need to verify your identity before completing a request.

Changes to this policy

We may update this Privacy Policy when our service, technology or legal requirements change.

The latest version will be published on our website with an updated effective date.

Contact us

For privacy questions or deletion requests, contact:

Knight Systems
Email: goldenknightsystems@gmail.com
WhatsApp: +971 50 859 6396
Location: Sharjah, United Arab Emirates