Terms and Conditions

These Terms and Conditions apply when you trial, purchase or use Knight Systems.

By starting a trial, making a payment, connecting an account or using the service, you agree to these Terms.

Our service

Knight Systems helps businesses request honest Google reviews from real customers.

The service may include:

• Automated WhatsApp review requests
• Automated follow-up messages
• Review campaigns for previous customers
• Campaign tracking and optimisation
• Google review links
• Automated Google review replies
• Social-media review posting
• Setup and technical support

The current Growth plan includes up to 100 new review requests per month for AED 297 per month. Follow-up messages are included and do not normally count as additional review requests.

Any different price, limit or service agreed in writing or shown during checkout will apply instead.

Unused monthly requests do not roll over unless agreed otherwise.

WhatsApp connection

To provide the service, Knight Systems may connect to either a standard WhatsApp account or a WhatsApp Business account using the linked-device feature or compatible connection software.

The connection may give Knight Systems access to contacts and conversations available through the connected account. Knight Systems will only use this access to operate, support and improve the review-request service and will not sell conversation or contact data.

Clients who do not want to connect their main WhatsApp account may connect a separate number that they control, do not regularly use, and are comfortable allowing Knight Systems to access.

The client may disconnect the WhatsApp account at any time. However, disconnecting it may stop the system from working and does not automatically cancel the subscription.

Client responsibilities

By using Knight Systems, you confirm that:

• You are authorised to act for the business
• You are authorised to connect the accounts you provide
• The contacts you upload are genuine customers
• You have permission or another lawful reason to contact them
• The information you provide is accurate
• You will not upload purchased, scraped, stolen or unrelated contact lists
• You will respect requests from people who no longer want messages

You should avoid connecting an account containing highly sensitive personal, medical, legal or financial conversations. A separate number should be used where appropriate.

Honest reviews only

Knight Systems does not create or sell fake reviews.

You may not use the service to:

• Request fake reviews
• Pay or reward people for positive reviews
• Ask people who were not real customers to leave reviews
• Pressure customers to leave a particular rating
• Only contact customers expected to leave positive reviews
• Post reviews on behalf of customers
• Mislead customers or manipulate Google ratings

We may pause or end the service if it is used for fake, misleading, incentivised or prohibited review activity.

Customer replies and opt-outs

Automated follow-ups may stop when a customer:

• Replies to the message
• Leaves a review
• Asks not to be contacted
• Reports or blocks the number
• Says they are not a customer

We may keep a limited opt-out record to prevent that person from being contacted again.

Free trial

Knight Systems currently offers a 10-day free trial.

A payment method may be required before setup. Where automatic billing is disclosed during signup, the paid subscription will begin after the trial unless the client cancels before the trial ends.

Only one free trial is normally allowed per business.

We may pause or end a trial if the client does not provide the access or information needed to operate the service.

Payments and renewals

Subscriptions are billed in advance and automatically renew until cancelled.

By providing a payment method, you authorise Knight Systems and its payment provider to charge the applicable subscription fee.

If a payment fails, we may retry the payment or pause the service until payment is completed.

Prices may change. Active clients will receive reasonable notice before a new price applies to a future renewal.

Cancellation

You may cancel at any time to stop future renewals.

Cancellation normally takes effect at the end of the current paid billing period.

Disconnecting WhatsApp, not using the service, or failing to upload customers does not automatically cancel the subscription. You must contact Knight Systems or use the available cancellation method.

Refunds

Payments are normally non-refundable once a billing period begins, except where required by law.

We do not normally provide refunds for:

• Unused days
• Unused review requests
• Failure to use the service
• Disconnecting the WhatsApp account
• Account restrictions caused by the client
• Forgetting to cancel before a renewal

We may provide a refund or account credit for duplicate charges, billing errors or a serious failure by Knight Systems to provide the paid service.

Results are not guaranteed

Knight Systems does not guarantee:

• A specific number of reviews
• A particular star rating
• A specific Google Maps position
• Increased sales, calls or customers
• That every customer will respond
• That Google will publish every review
• Uninterrupted access to WhatsApp, Google or other platforms

Results depend on the client’s service quality, customer relationships, competition and third-party platforms outside our control.

Third-party platforms

Knight Systems relies on services such as WhatsApp, Meta, Google, payment providers and other technology platforms.

These platforms may change their policies, restrict accounts, remove features or experience outages.

Knight Systems is not responsible for platform restrictions caused by the client’s activity, contact list, instructions or breach of third-party rules.

Data and confidentiality

Customer databases, private account information and non-public business information will be treated as confidential.

Knight Systems will use customer information only to operate, support, secure and improve the service. We will not sell customer information.

After the service ends, the client may request deletion of uploaded contacts, customer databases and stored campaign information.

Suspension or termination

We may pause or end the service if:

• Payment is not made
• An unlawful or suspicious contact list is provided
• The service is used for fake or manipulated reviews
• The client sends spam or unlawful messages
• The client creates a privacy or security risk
• The client breaks these Terms
• A third-party platform restricts the connected account

Termination because of a serious violation does not normally create a right to a refund.

Limitation of responsibility

To the extent permitted by law, Knight Systems is not responsible for losses caused by:

• Incorrect information provided by the client
• Lack of permission to contact customers
• Customer complaints or negative reviews
• WhatsApp or Google restrictions
• Third-party outages or policy changes
• Failure to protect connected accounts or devices
• Events outside our reasonable control

Knight Systems’ total responsibility for a claim will not exceed the amount the client paid during the three months before the issue occurred, except where such a limit is not legally allowed.

Changes to these Terms

We may update these Terms when our service, pricing, technology or legal requirements change.

Important changes will be published on our website or communicated to active clients.

Governing law

These Terms are governed by the laws of the United Arab Emirates.

The parties should first attempt to resolve any dispute directly and in good faith before starting formal proceedings.

Contact us

For cancellations, support or questions about these Terms, contact:

Knight Systems
Email: goldenknightsystems@gmail.com
WhatsApp: +971 50 859 6396
Location: Sharjah, United Arab Emirates